Challenge: Turning Resident Insights into Actionable Data

TSOLife began as a platform designed to help families stay connected to loved ones in nursing homes by sharing day-to-day moments and stories. Over time, the team saw a deeper opportunity: senior living communities were underserved by modern technology, especially when it came to turning resident insights into better care. While facilities used basic activity tracking tools, there was no centralized method for using personal knowledge about residents to genuinely improve their quality of life.

Solution: A Resident-Centered Intelligence Platform

Initially brought in for an audit, ST HealthTech identified key technical and strategic opportunities within the TSOLife platform. The partnership quickly grew, and ST HealthTech took over the platform’s codebase. We evolved TSOLife into a robust intelligence system designed specifically for senior living providers. This work became especially critical during the COVID-19 crisis, when capturing personal interviews and interactions provided an essential lifeline for residents and their families. Core features included:

The ST HealthTech team introduced a suite of features that turned TSOLife into a truly resident-centered intelligence platform. Staff could easily document rich personal information—such as life stories, preferences, and daily routines—through structured interviews, supported by both web and mobile applications. This data fed into intelligent activity planning tools that recommended personalized programming based on each resident’s interests and emotional needs. A secure media-sharing feature allowed families to stay connected through audio and video recordings, deepening engagement even during periods of physical separation. To support care teams, a centralized dashboard offered quick access to resident insights, enabling more responsive, data-informed care decisions across the community.

Results

Improved Resident Experience: Staff proactively delivered personalized activities, boosting resident engagement, emotional well-being, and overall satisfaction.

Stronger Family Connections: Families gained deeper visibility into their loved ones’ daily lives, strengthening trust in care facilities and reducing feelings of isolation, particularly during the COVID-19 crisis.

Operational Efficiency: The platform streamlined the process of logging, retrieving, and using resident data, improving staff collaboration and communication.

Market Differentiation: TSOLife became recognized as a leader in resident-focused technology, helping senior living providers stand out by emphasizing compassionate, personalized care.

By evolving TSOLife’s original storytelling platform into a comprehensive intelligence system, ST HealthTech filled a critical technology gap in senior living. This transformation deepened relationships between families and residents, empowered care teams with practical insights, and strengthened TSOLife’s mission to deliver dignity, joy, and meaningful connections, especially during challenging times.